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SHIPPING & RETURNS

Shipping Policy

All orders are processed within 1-3 days. Orders take 2-5 business days from shipment date to be delivered.

 

Please be sure you are shipping to a secure location as we are not responsible for stolen packages. You are responsible for entering the correct delivery address for your package. Any returned packages will be subject to returned shipping fees.

Return & Exchange Policy 

You may return your items for a full refund if items are unused, unwashed, and still tagged in their original condition. We will accept returns within 14 days of receiving your order.  Unfortunately we can not offer you a refund after 14 days. 

*All accessories and jewelry are final sale unless damaged upon arrival

HOLIDAY RETURN POLICY*

If you purchase a gift between Nov 1, 2021 and December 25, 2021, we will provide an extended window to make a return for store credit, so long as it is postmarked by January 25, 2022. You will need to contact info@ajhcollective.com with your order information to receive this extension.

Where Do You Send My Returns?

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First, please notify us of your return request by emailing info@ajhcollective.com

What Can't Be Returned?

Accessories and jewelrycan not be returned unless it arrived damaged.

Exchanges

All exchanges must be made within 14 days of purchase. Exchanges must be returned unused, unwashed and tagged or they will not be accepted. 

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If you need to exchange sizes in the same item, send us an email at info@ajhcollective.com and we will accept an exchange depending on availability. You will be responsible for sending your items back to us in order to exchange.

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